Merchant Guide

A. Set Up (once)

1. Register free as a merchant at Join as a merchant (or your F&B Advisor sets you up). New merchants get a 30-day free trial: no commission during the trial.
2. Go to Outlet centre → Listings → Add listing: name, category, address, opening hours, price range and photos.
3. In the listing, choose your Growth Level (your Success Fee %, see the box below). Starter is 10%; most outlets choose Star 20%.
4. Optional: add a free gift for members (e.g. “Free teh tarik, dine-in, min spend RM20”). Be clear about the conditions.
5. On your listing tap Outlet QR → print. The poster says “BestFnB Outlet QR – Members, Scan Here!”. It is one QR for the whole outlet: place it at the cashier counter (and the door or tables if you like). It is not a payment QR, so keep it apart from your DuitNow / Touch 'n Go QR.
6. Brief your staff with section B below.

B. Staff at the Counter

1. The member pays as usual. Nothing changes in your POS or payment.
2. The member scans the BestFnB Outlet QR with their own phone, types the total and snaps the receipt.
3. They show the green “Visit recorded” screen. Check it shows your outlet and today's time, then give the free gift (if you offer one).
4. Dine voucher: if a member shows a BestFnB dine voucher before paying, take that amount off the bill. It is paid back to you on your next weekly bill.

C. Daily Check (2 minutes)

1. Open Outlet centre → Activity.
2. Look at new visits and their receipt photos. If one is wrong (not your receipt, wrong amount), tap Dispute within 3 days. Disputed visits are not billed while we check.
3. Bills waiting for you to confirm: members who forgot to scan uploaded their bill the same day. Check against your sales, then Confirm or Reject.
4. Visits you don't dispute within 3 days are accepted automatically.

D. Weekly Bill

1. Once a week you receive your bill by WhatsApp, and it appears in Outlet centre → Reports & bills.
2. The bill is the commission on verified member visits (your Growth Level %: standard 10% of the bill, or the level you chose or agreed), minus any dine vouchers your outlet accepted.
3. Open the bill and scan the DuitNow QR with Touch 'n Go or any bank app. Pay the exact amount (including the sen) and put the bill reference in the remarks.
4. Pay within 7 days. We mark it paid; you see it under Reports & bills.

E. Vouchers and FB Points

• Members earn FB Points from BestFnB on every recorded meal. You don't pay for FB Points.
• Dine vouchers you accept are credited back on your next bill, so you never lose the voucher amount.
• Influencers' videos about your outlet bring members to you; see who sent them in Reports.

G. Changing Your Growth Level or Free Gift

• Raise your %: any time, in Listings. It takes effect straight away.
• Lower your % or change your free gift during your 12-month agreement: tap Request a Change and tell us why. BestFnB replies within 3 working days and lets your F&B Advisor know. Your current terms stay until then.
• Why: Influencers, F&B Advisors and members promote your outlet based on the terms you signed up with. Keeping them steady for 12 months is fair to everyone who brings you customers.
• After 12 months: you can choose new terms.

F. Rules

• Commission is charged only on verified bills of registered Club Members, never on other customers.
• Keep your listing, opening hours and free gift up to date in Listings.
• Full terms: Terms · Privacy · Help: support@bestfnb.com