Privacy Policy

Last updated: 25 October 2026

This policy explains how BestFnB ("BestFnB", "we", "us") collects, uses and protects your personal data when you use https://bestfnb.com (the "Club"). We follow Malaysia's Personal Data Protection Act 2010 (PDPA). By joining or using the Club you agree to this policy.

1. What We Collect

Account details: your name, email, password (stored encrypted, never readable by us), country, and optionally your WhatsApp number and business name. If you sign in with Google, we receive your name and verified email address from Google. We do not receive your Google password.
Membership details: your VIP membership number, invite code, who invited you, and your FB Points and voucher history.
Dining records: the outlet, date, bill amount and the receipt photo you upload or the outlet records, and whether the visit was confirmed or disputed.
Activity on the Club: which videos, influencer pages and places you open, and which link brought you to the Club. We use this to work out the Content Fee, User Fee and Merchant Fee, and to show you places you are likely to enjoy.
For influencers, F&B Advisors and merchants: your public profile, the video links and listings you post, earnings and commission records, and the bank or e-wallet details you give us for payouts (visible only to our admin team).
Technical data: basic logs such as IP address, browser type and time of access, kept for security and to fix problems.

2. How We Use It

To create and run your account, including your member card and log-in.
To record verified meals, give FB Points, vouchers and outlet gifts, and to prevent fraud (for example duplicate or fake receipts).
To calculate and pay fees to influencers and F&B Advisors, and to bill merchants their commission.
To recommend videos and places, and to show influencers' videos to the members most likely to visit.
To send service emails, such as password-reset links and important account notices.
To meet legal, tax and accounting duties.

3. Who Can See It

Outlets see the visits recorded at their outlet (member name or number, bill amount, receipt) so they can confirm them.
Influencers and F&B Advisors see the name and joining date of the members and merchants they brought in, and totals of the dining they led to. They do not see your contact details or receipts.
The public sees only what you choose to publish, such as an influencer's profile, videos and listings.
Service providers who help us run the Club: our web hosting provider (in Malaysia), email delivery, Google (if you use Google sign-in), and TikTok, YouTube or Instagram when you play a video embedded from their sites (their own privacy policies apply). If we switch on automatic receipt checking, receipt images may be sent to an AI service provider only to read the receipt.
Authorities when the law requires it.

We do not sell your personal data.

4. Cookies

We use a small number of cookies: one to keep you logged in, one to remember which influencer or invite link brought you (for up to 90 days, so the right person is credited), one to remember the influencer content you tapped (for the Content Fee window), and one to remember your language. Your dark/light mode choice is kept in your own browser. We do not use advertising cookies.

5. How Long We Keep It

We keep your account data while your account is open. Dining, points, commission and payout records are kept for up to 7 years after the transaction, as needed for accounting and tax. Receipt photos may be deleted earlier once a visit is settled. When you close your account we delete or anonymise your data, except records we must keep by law.

6. Keeping It Safe

The Club uses HTTPS encryption, encrypted passwords, and admin-only access to payout details. No system is perfectly secure, so please use a strong password and keep it private.

7. Your Rights

Under the PDPA you may ask to see the personal data we hold about you, correct it, or withdraw consent and close your account (which may end your FB Points and fees). You can update most details yourself under your account. For anything else, email support@bestfnb.com. We will reply within 21 days.

8. Children

The Club is meant for people aged 18 and over. Younger people may use it only with a parent or guardian's consent. Earning fees as an influencer or F&B Advisor requires you to be 18 or over.

9. Changes

We may update this policy. We will post the new version here with a new date, and tell members by email or on the site if the changes are important.

10. Contact

BestFnB — support@bestfnb.com